Terms & conditions

These are our guidelines of operation.

Quotes are provided free of charge and are valid for 7 days unless stated otherwise. Final pricing may vary if the condition of a surface differs materially from what was described or photographed at the time of quoting.

We ask for as much notice as possible if you need to reschedule. Jobs affected by weather will be rescheduled at no additional cost. If you simply forgot, we will still charge our minimum of $250, we send several reminder text so you should be prepared.

1. Your rights under Australian Consumer Law

Breeze Exterior Cleaning carries $10 million public liability insurance. A certificate of currency is available on request, as are all swms, sds etc.

2. Quotes

Quotes are free and obligation-free. There's no call-out fee.
A quote is valid for the period shown on it. If no period is shown, it's valid for 7 days from the quote date.
Your quote states whether prices include GST.
Minimum charge: Our minimum charge is $300 per job. This also applies if you cancel with less than 48 hours' notice, or if we can't do the job on the booked day for a reason on your side (see section 4).
We inspect every job on site before we quote it. Quotes are based on what we inspected and the information you gave us. Your quote sets out exactly what's included (the scope of works). Anything not listed isn't included.
If the surface turns out to be materially different from what we quoted on (for example, much heavier build-up, a larger area, or access that wasn't visible when we inspected), we'll stop, explain the difference and give you a revised price before doing any extra work. You can accept the new price, have us do only the original scope, or cancel that part of the job. We won't charge for extra work you haven't agreed to.

3. Accepting a quote and booking

To go ahead, confirm by email (info@getbreezy.com.au) with your chosen date from the quote.
Some quotes require a deposit. If yours does, the amount is shown on the quote and your booking is confirmed once we receive the deposit or proof of payment.
By accepting a quote you confirm that you own the property, or have the owner's permission (or body corporate approval) for us to do the work.

4. Weather, rescheduling and cancellations

Weather: If rain, storms, wind or heat make the work unsafe or would affect the result, we'll reschedule at no cost to you. We'll call ahead if the forecast looks like a problem. This is most common with roof work.
If you need to reschedule: Just let us know as early as you can. There's no charge to move a booking if you give us at least 48 hours' notice.
If you cancel: With at least 48 hours' notice, any deposit is refunded in full. With less than 48 hours' notice, our $300 minimum charge applies, as we usually can't fill the booked day at short notice. Any deposit you've paid comes off this amount.
If we can't do the job on the day: If we arrive and can't do the work because of something on your side (for example, no access, locked gates, no water where the quote needs it, or pets or vehicles in the work area), our $300 minimum charge applies. Any deposit you've paid comes off this amount. This doesn't apply when we reschedule because of weather or for reasons on our side.
If we need to reschedule: Occasionally equipment breakdowns or illness mean we need to move a job. We'll contact you as soon as possible and offer the next available date, or refund any deposit if the new date doesn't suit.

5. Access and getting the property ready

Payment is due upon completion of the services unless otherwise agreed in writing. We accept payment by cash, credit card, or other methods as specified in the service agreement. A deposit may be required, which will be outlined in your quote. Invoices not paid within 7 days may incur a late fee or interest charges.

Make sure we can get to the work areas: gates unlocked, and a clear path for ladders and hoses.
Give us access to an outside tap where the quote says we'll use water on site.
Keep pets inside or away from the work area, and keep children and visitors clear while we work.
Close windows and doors near the work area, and move cars, outdoor furniture, pot plants and anything fragile away from it.
Tell us about anything we should know: known leaks or roof damage, loose or cracked tiles, fragile surfaces, ponds or fish, delicate plants, security cameras, alarm sensors or other outdoor electrics.

Rainwater tanks: During roof cleans we disconnect the downpipes that feed rainwater tanks, so no cleaning treatment or dirty runoff goes into your tank. We'll tell you when it's safe to reconnect. If you have a tank we may not see, such as an underground tank, please tell us when you book.

6. Safety on the day

We work under documented safety procedures and can provide our Safe Work Method Statements (SWMS), job safety analyses (JSAs) and Safety Data Sheets (SDS) for our products on request. We may pause or stop work if it becomes unsafe, for example because of the weather, a roof that's unsafe to walk on, people or animals entering the work area, or a hazard we couldn't see when quoting. If that happens, we'll talk to you about finishing the job on another day, and you'll only pay for work that's been done.

7. What cleaning can and can't do

We'll always do the job carefully and to a high standard, but cleaning has limits. We want you to know them up front:

Permanent marks: Some stains, such as rust, oil, tannin, old gum-leaf marks, fertiliser and efflorescence, may fade rather than disappear completely.
Existing wear: Cleaning removes dirt and growth. It doesn't repair faded, chalky or peeling paint, worn coatings, cracked or porous tiles, perished seals, failed pointing or rust. Removing heavy growth can make this kind of existing wear easier to see.
Hidden faults: If a roof, window, seal or flashing is already damaged or leaking, water used during cleaning may show the fault. Where we notice a problem, we'll point it out and may photograph it before we start.
Regrowth: Moss, algae and lichen will eventually return, especially on shaded or south-facing surfaces. How quickly depends on the surface, shade and weather.

This section doesn't limit our responsibility for damage caused by our own work. See sections 9 and 10.

8. Payment

Payment in full is due on the day the work is completed, unless your quote or a written agreement with us says otherwise (for example, commercial or strata account terms).
Payment details are shown on your invoice. We accept bank transfer, and card payments too.
If you're unhappy with any part of the work, please tell us straight away (see section 9). Raising a concern doesn't stop the rest of the invoice from being payable, but we'll sort out the part in question with you fairly.
If an invoice isn't paid on time, we'll contact you first. If it stays unpaid, we may pass it on for recovery, and you may need to pay reasonable costs of recovering the overdue amount.

9. If you're not happy with the result

Please walk around with us at the end of the job if you can, or check the work yourself the same day. If something's been missed or isn't up to standard, you must tell us within 24 hours of the job being completed, with photos if possible. If you do, we'll come back and, if the problem is with our work, re-clean the affected area at no cost.

After 24 hours, we're not obliged to return for missed areas or re-cleans. Outdoor surfaces change quickly with rain, dust, leaf litter, birds, foot traffic and new growth, so after that time we can't fairly tell what was left by us and what happened afterwards.

This 24-hour window applies to our free re-clean offer and to complaints about how clean a surface looks. It doesn't affect your rights under the Australian Consumer Law if our work wasn't done with due care and skill, or if our work caused damage (see section 10).

10. Insurance and liability

We carry $10 million public liability insurance. A certificate of currency is available on request, before the job if you'd like it.
If our work damages your property, tell us as soon as you notice it so we can inspect it. Where we're responsible, we'll arrange repair, replacement or fair compensation.
To the extent the law allows, we're not responsible for loss or damage that we didn't cause, including the pre-existing faults described in section 7, or damage caused by information you gave us that wasn't accurate.
To the extent the law allows, we're not liable for indirect or consequential losses, such as loss of income or business interruption, unless they're caused by our negligence or are a reasonably foreseeable result of our failing to meet a consumer guarantee.

11. Before and after photos

We take before and after photos of our work for our records, and we may use them on our website and social media. We never show house numbers, street names, number plates or people in the photos we publish. If you'd rather we didn't use photos of your property, just tell us at any time and we won't.

12. Commercial, strata and body corporate work

For commercial, strata and body corporate clients, these terms apply alongside any service agreement, purchase order or site requirements we've agreed in writing. If there's a conflict, the written agreement applies. We're happy to complete site inductions and provide our safety documents and certificate of currency before work starts.

13. Your personal information

We collect your name, contact details, address and property photos only to quote, book, do and invoice your job, and to follow up on it. We don't sell or share your details with anyone except where we need to in order to do the work (for example, our accounting software or payment provider) or where the law requires it. To see or correct the information we hold about you, contact us.

14. General

We may update these terms from time to time. The version on this page when you accept your quote is the one that applies to your job.
If any part of these terms can't be enforced, the rest still applies.
These terms are governed by the laws of Queensland, Australia.

15. Contact us

Breeze Exterior Cleaning
ABN 86 290 299 821
Albany Creek QLD 4035
Phone: 0435 992 735
Email: info@getbreezy.com.au